It’s not uncommon to pick up the phone, dial a help hotline, and receive either a busy signal or the message that you’re going to be waiting for “15 minutes or longer.” That’s from the consumer side, and one can only imagine how the person on the other end of the phone feels by the end of the day. FAQ should solve this problem through providing customers with the ability to answer their own questions without requiring direct contact. Think about it this way. When a consumer logs onto your website, he or she is similar to a customer walking into a store. Only in this virtual world, there is no employee who can offer to help them find whatever they need. An FAQ page serves as a virtual employee who consistently and accurately provides assistance. In effect, well-written FAQ pages illustrate that your company understands the meaning of customer service and strives to obtain excellence.
What is an FAQ?
FAQ stands for Frequently Asked Questions. All of these questions should stem from the most common issues raised by users, often deriving from questions consumers are asking on a daily basis. A well-written FAQ page can ease the heavy burden known as “customer support” by making the answers to commonly asked questions readily available.
Tips and Tricks
In essence, FAQ are extremely valuable tools for business owners. They provide immediate access to information and instructions without forcing customers to wait endlessly on the phone or for a response via email.Bottom line: A well-written FAQ page helps customers receive service (and will likely lead to a purchase) without even requiring a salesperson’s presence. Just the FAQ please.
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What is your first step? Simply choose which of the following two options applies to your business:ALREADY INCORPORATED in the state of Nevada? 2015/08/15 - Your annual fees increased from $325 to $650, and that’s not including the Commerce Tax if it applies to your business! Further, you will now be required to file your tax return with the NV Department of Taxation with June 30th as the fiscal year, not the calendar year! Review these changes with your tax advisor immediately! If you choose to re-domicile your corporation in another state, MyLLC will file the re-domestication paperwork for you!
MyLLC is committed to assisting you in this process but you must contact us today!Call us toll free at 888.88.MYLLC or fill out the contact form so one of our experts can help you.